Privacy Policy

Last Updated: 2026

At Modern Gift Co we are committed to protecting your privacy and handling your personal information with transparency, care and respect. This Privacy Policy explains how we collect, use, store and disclose your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles. By using our website or placing an order with us you consent to the practices described in this policy.

1. Who We Are Modern Gift Co is an Australian owned and operated business based in New South Wales, Australia. If you have any questions or concerns about this Privacy Policy or how we handle your personal information please contact us at contact@moderngiftco.com.au.

2. What Information We Collect We collect personal information that is necessary to process your orders, provide our services and improve your experience with us. The types of personal information we may collect include your full name, delivery address, billing address, email address, phone number, payment information, gift message content, order history and any other information you choose to provide when contacting us or placing an order. We may also collect non-personal information such as browser type, device type, pages visited and time spent on our website through cookies and analytics tools. This information helps us improve our website and understand how our customers interact with us.

3. How We Collect Your Information We collect your personal information in the following ways. Directly from you when you place an order, create an account, subscribe to our newsletter, contact us via email or enquiry form, or interact with us on social media. Automatically through cookies and analytics tools when you visit our website. From third parties such as payment processors and shipping providers in the course of fulfilling your order.

4. How We Use Your Information We use your personal information for the following purposes. To process and fulfil your orders including packing and shipping your gift boxes. To communicate with you about your order including confirmation, tracking and delivery updates. To respond to your enquiries and provide customer support. To send you marketing communications including our newsletter and promotional offers where you have opted in to receive these. To improve our website, products and services based on your feedback and browsing behaviour. To comply with our legal obligations under Australian law. To prevent fraud and ensure the security of our website and your account. We will never use your personal information for any purpose that is not outlined in this policy without your consent.

5. Marketing Communications If you subscribe to our newsletter or opt in to receive marketing communications from us we may send you information about new products, seasonal collections, special offers and gifting inspiration. You can unsubscribe from our marketing communications at any time by clicking the unsubscribe link in any email we send you or by contacting us at contact@moderngiftco.com.au. Please note that even if you unsubscribe from marketing communications we may still contact you regarding your orders and account.

6. How We Share Your Information We do not sell, trade or rent your personal information to third parties. We may share your personal information with trusted third party service providers who assist us in operating our website and fulfilling your orders. These include payment processors to securely process your transactions, shipping providers such as Australia Post and courier services to deliver your orders, email marketing platforms to send newsletters and order communications, and website analytics providers to help us understand how our website is used. All third party service providers are required to handle your personal information in accordance with Australian privacy laws and are only permitted to use your information for the specific purpose for which it was shared. We may also disclose your personal information if required to do so by law or in response to a valid legal request from a government authority or court order.

7. Payment Security We take the security of your payment information very seriously. All payments made through our website are processed by secure third party payment processors. We do not store your credit card or payment details on our servers. All transactions are encrypted using industry standard SSL technology to protect your financial information during transmission.

8. Cookies Our website uses cookies to enhance your browsing experience and help us understand how our website is being used. Cookies are small text files that are stored on your device when you visit our website. We use cookies to remember your preferences, analyse website traffic and improve our website functionality. You can choose to disable cookies through your browser settings however please note that disabling cookies may affect the functionality of our website. By continuing to use our website you consent to our use of cookies.

9. Data Retention We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy and to comply with our legal obligations. Order information is retained for a minimum of seven years in accordance with Australian taxation law. If you would like us to delete your personal information please contact us at contact@moderngiftco.com.au and we will action your request in accordance with our legal obligations.

10. Your Rights Under the Australian Privacy Act 1988 you have the right to access the personal information we hold about you, request corrections to any inaccurate or incomplete information, request the deletion of your personal information subject to our legal obligations, opt out of marketing communications at any time, and lodge a complaint with the Office of the Australian Information Commissioner if you believe we have breached your privacy rights. To exercise any of these rights please contact us at contact@moderngiftco.com.au. We will respond to your request within a reasonable timeframe and in accordance with our obligations under Australian law.

11. Children's Privacy Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected personal information from a child please contact us immediately at contact@moderngiftco.com.au and we will take steps to delete the information as quickly as possible.

12. Third Party Websites Our website may contain links to third party websites. This Privacy Policy applies only to the Modern Gift Co website and we are not responsible for the privacy practices of any third party websites. We encourage you to read the privacy policies of any third party websites you visit.

13. Changes to This Policy We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Your continued use of our website following any changes constitutes your acceptance of the updated policy.

14. Contact Us If you have any questions, concerns or complaints about this Privacy Policy or how we handle your personal information please contact us at contact@moderngiftco.com.au. We take all privacy concerns seriously and aim to respond to all enquiries within 1-2 business days. If you are not satisfied with our response you have the right to lodge a complaint with the Office of the Australian Information Commissioner at www.oaic.gov.au.